Return and Refund Policy – Vault London

At Vault London, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.

1. Return Period

You have up to 7 calendar days from the date of delivery to request a return. After this period, we are unable to offer a refund or exchange.

2. Condition of Items

Items must be returned in perfect, unused condition, in their original packaging with all tags and accessories included, and accompanied by proof of purchase.

3. Non-Refundable Items

• Gift cards.
• Sale or clearance items (unless faulty).
• Personalised or made-to-order products.

4. Return Process

1. Contact our support team at contact@vaultlondon.store with your order number, the item to be returned and the reason for return.
2. Once approved, we will provide return instructions.
3. Customers are responsible for return shipping costs unless the item is faulty or we shipped the wrong product.

5. Refunds

Once we receive and inspect the returned item, we will notify you by email. If approved, your refund will be processed within 10 working days to the original payment method. The time it takes to appear in your account may vary depending on your bank or card provider.

6. Exchanges

If you prefer, you may exchange the item. Replacement items will be dispatched after we receive and verify the returned product.

7. Faulty Items

If you receive a damaged or faulty item, contact us immediately. We will replace the product at no extra cost or issue a full refund.

8. Contact

For return enquiries, please contact: contact@vaultlondon.store.

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Privacy Policy – Vault London

Vault London takes your privacy seriously. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website and services.

1. Information We Collect

• Contact details: name, email address, shipping and billing addresses, telephone number.
• Payment and billing information (processed securely by third-party providers).
• Technical data: IP address, browser type, pages visited and time spent on the site.

2. How We Use Your Information

We use your data to process and deliver orders, provide customer support, send transactional messages and, with your consent, marketing communications, and to improve our services.

3. Legal Basis & Sharing

We process personal data where necessary to fulfil a contract, comply with legal obligations, or with your consent. We do not sell your personal data. We may share data with trusted third parties such as payment processors and couriers strictly to fulfil your order, or when required by law.

4. Cookies & Tracking

We use cookies and similar technologies to improve site functionality, personalise content and analyse traffic. You can manage cookies in your browser settings, but disabling them may affect site performance.

5. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthoris