Return and Refund Policy – Vault London

At Vault London, we want you to have the best shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent return policy.

1. Return Period

• You have up to 7 calendar days from the date of delivery to request a return.

• After this period, unfortunately, we are unable to offer a refund or exchange.

2. Product Conditions

To be eligible for a return, the item must be:

• In perfect condition, unused and undamaged.

• In its original packaging, with all tags and accessories included.

• Accompanied by proof of purchase.

3. Non-Refundable Items

• Gift cards.

• Sale or clearance items (except in the case of manufacturing defects).

• Personalised or made-to-order products.

4. Return Process

1. Contact our support team at contact@vaultlondon.store providing your order number, the item you wish to return, and the reason.

2. Once confirmed, we will provide return instructions.

3. The customer is responsible for return shipping costs, except in cases of defective or incorrectly shipped items.

5. Refunds

• Once we receive and inspect the returned item, we will send you a confirmation email.

• If approved, your refund will be processed within 10 working days via the same payment method used at checkout.

• The time it takes for the amount to appear in your account may vary depending on your bank or card provider.

6. Exchanges

• If you prefer, you may choose to exchange the item instead of requesting a refund.

• The replacement will be shipped once the returned product has been received and inspected.

7. Faulty Products

If you receive a damaged item or one with a manufacturing defect, please contact us immediately. We will replace the product at no additional cost or issue a full refund.

8. Contact

For any questions about our Return and Refund Policy, please contact Vault London:
📧 contact@vaultlondon.store